id integer — REQUIRED |
ticketId integer — REQUIRED |
botId string — REQUIRED |
uid string — REQUIRED |
source string — REQUIRED |
contactId string — REQUIRED |
subject string — REQUIRED |
priority string — REQUIRED |
statusId integer — REQUIRED |
status objectid integer | createdAt date-time | updatedAt date-time | deletedAt date-time | name string | settingId string |
|
groupCode string — REQUIRED |
xmpp string — REQUIRED |
assignedTo string — REQUIRED |
assignedAgent object — REQUIREDid integer | botId string | agentId string | currentAssignedTicketCount integer | maxTicketConcurrency integer | lastTicketAssignedTime date-time |
|
assignedTime date-time — REQUIRED |
resolvedTime date-time |
assignedByAdmin boolean |
manualAssignment boolean |
lastBotMessageTime date-time — REQUIRED |
averageResponseTime integer |
replyCount integer |
userReplyCount integer |
customFields object |
ticketType integer |
createdAt date-time — REQUIRED |
updatedAt date-time — REQUIRED |
deletedAt date-time |
tags object[]id integer | createdAt date-time | updatedAt date-time | deletedAt date-time | botId string | code string | name string | settingId integer |
|