Send Ticket

Creates and sends a ticket

Query Parameters
botId string — REQUIRED ID of the bot

Request Body — REQUIRED
ticketData object Contains detailed information about the support ticket. botId string Unique identifier for the bot associated with the ticket. contact object Bot user associated with the ticket. primaryEmail string The primary email address of the user. firstName string The first name of the user. lastName string The last name of the user. tags object[] List of tags associated with the ticket. id integer Unique ticket identifier. assignedTo string Identifier of the agent associated to the ticket. dueDate date-time The deadline by which the ticket should be resolved. priority string The urgency level of the ticket (e.g., High, Medium, Low). customFields object Additional custom fields for the ticket. h1 object[] id string name string levelName string
mailData object sender object address string toAddresses object[] address string ccAddresses object[] address string bccAddresses object[] address string subject string message string

Responses
200 Ticket created and sent successfully
400 Invalid request