February 2024

User data synchronization from SFTP

You can now schedule regular synchronization of user data directly from SFTP servers to User 360. This support enhances data management capabilities. It also boosts data accuracy, enabling you to make more informed decisions based on real-time user insights.

Embedded chat link support in user engagement events export: Within Data Explorer, when exporting the User Engagements Events table to CSV format (by selecting the export CSV option), the resulting CSV report will now feature an embedded chat link.
Apply multiple aggregation operations when summarizing medium cardinality columns.
Channels filter in analytics: This helps analyze data pertaining to individual channels to gain deeper insights into user engagement and interaction patterns across different platforms. For instance, businesses can track how users engage with their content differently on WhatsApp compared to other channels, allowing them to tailor their marketing strategies accordingly.
Tracking of session ID in User-revisited events to help analyze user revisits within support sessions. This provides a more comprehensive understanding of user engagement and interaction patterns over time.

Copy & paste text and images from any source: This feature enables users to effortlessly copy content from any source using familiar keyboard shortcuts (Ctrl+C) and paste (Ctrl+V) them directly into the chat or email text editor. This eliminates the tedious task of retyping content or attaching files, streamlining the content insertion process for improved efficiency and user convenience.
Multiple reminders for email tickets: You now have the flexibility to send up to 5 reminders to users before automatically closing inactive email tickets. Multiple reminders improve engagement and prompt quicker responses by maintaining communication and providing varied follow-up options.