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Q1 Releases

🤖 AI Agent Updates​

Introducing AI Copilot: Your Intelligent Assistant for AI Agent Development​

Agent AI Copilot puts everything you need to build smarter, more reliable AI agents. It is designed to simplify the process of building, testing, and debugging LLM-powered AI agents, making it faster, easier, and more transparent. Whether you're troubleshooting agent responses or streamlining workflows, Copilot ensures you stay in control of every step of the journey.

Challenges in AI Agent Development:

  1. Understanding Agent Behavior
    • Why did the AI respond a certain way?
    • Why did it select a specific tool (e.g., KnowledgeBase, small talk, or a scripted workflow)?
    • What's the current status and goal of the conversation?
  2. Inefficient Iterations
    • Switching between testing and editing prompts disrupts workflows and wastes time.
    • Lack of centralized configuration adds complexity to managing environments and features.

How Agent AI Copilot Solves These Challenges​

1. Transparent Agent Insights​

For every step in a conversation, Copilot provides:

  • The generated agent message and the reasoning behind it.
  • The tool or workflow currently in use.
  • Real-time conversation status and goal tracking.

2. Seamless Editing and Testing​

  • Make prompt changes directly on the same page and instantly retest, cutting down iteration time.
  • Use the centralized LLM Configuration Screen to manage all LLM-related settings effortlessly.

3. Centralized LLM Configuration​

The streamlined UI allows you to:

  • Create and manage new LLM configurations.
  • Assign configurations to different platform features and environments.
  • Customize configurations for specific use cases or deployment settings with ease.

Visit AI Copilot documentation

Introducing Generic OAuth Integration​

We’ve added Generic OAuth Integration to the Yellow.ai platform to enable secure authentication with multiple providers, including Google, Microsoft, Amazon, and Apple.

  • Seamless Connectivity – Easily connect Yellow.ai with various OAuth providers.
  • Industry-Standard Security – Utilizes OAuth protocols to ensure secure authentication.
  • Simplified User Login – Generates OAuth URLs that redirect users to their chosen provider’s login page.

Learn more here.

Salesforce Messaging Integration​

We have introduced Salesforce Messaging Integration in the Yellow.ai platform to enable live agent support for real-time query resolution.

  • Instant Agent Handoff – Connect users directly with live agents within the chatbot interface.
  • Personalized Support – Ensure tailored interactions for enhanced customer experience.
  • Seamless Integration – Unified communication between AI and human agents for smooth issue resolution.

Learn more here.

📊 Analyze Enhancements​

CRA Table Updates for Deeper Resolution and Sentiment Analysis​

We’ve introduced two new columns in the CRA Table, now available under Data Explorer > Contained Resolution Analysis. These enhancements offer a more comprehensive view of customer interactions, enabling better decision-making and improved support strategies.

Powered by our advanced LLM module, these additions provide:

  • Resolution Status Reasoning – Gain detailed insights into the rationale behind resolution outcomes.
  • User Sentiment Reasoning – Understand user sentiment with clear, contextual explanations.

Learn more here.

Introduced Conversation Analysis in Topics​

We’ve simplified how you access and analyze conversation details by consolidating key insights into a single, intuitive interface.

You can now see a comprehensive list of all conversations of a topic using View Conversations and use advanced filters and Search option to easily find relevant interactions.

You can also access detailed Conversation Logs and AI Insights which provide the following details.

  • Unique ID (UID) for easy tracking
  • User query handling status (agent/bot)
  • Resolution status and reasoning
  • User sentiment and reasoning
  • Debug logs for troubleshooting

Learn more here.

Add Comments to Conversation Logs​

We’ve introduced a Comments feature within conversation logs to enhance team collaboration and streamline workflow management. With this update, teams can create, manage, and resolve tasks by adding and replying to comments directly within the conversation log.

✅ For Customer Teams:

  • Add comments to specific messages to highlight concerns or issues.
  • Filter and track open or resolved comments.
  • Collaborate with other teams by replying to comments.

✅ For Delivery/Support Teams:

  • View and manage open or resolved comments.
  • Filter comments by status to prioritize tasks.
  • Respond and mark comments as resolved for efficient workflows.

✅ For Bot Developers:

  • Review comments to address specific issues.
  • Provide updates or clarifications through replies.
  • Mark comments as resolved once addressed.

Learn more

Auto-Flagged Chats for Better Tracking​

Chats with comments are now auto-flagged, allowing teams to easily filter and track conversations that require attention. This ensures quicker follow-ups and more efficient collaboration.

AI-Generated Article Suggestions for Next-Level Knowledge Management​

We’ve introduced AI-generated article suggestions to help maintain an up-to-date knowledge base while reducing manual effort. This feature enables the AI Agent to analyze customer interactions, identify recurring topics, and recommend relevant articles—enhancing automation and improving response efficiency.

Key Enhancements:​

✅ Topic-Centric Organization – Articles are aligned with identified topics for clarity and accuracy.
✅ Prominent Topic Display – Each suggestion clearly displays the associated topic for easy reference.
✅ Seamless Knowledge Base Updates – Suggested articles can be reviewed, refined, and published directly, streamlining knowledge management.

Learn more about AI Generated Articles

Expanded Access for Analyze: Now Available to Insights Admins​

In addition to Super Admins and Admins, Insights Admins can now access Analyze module.

Learn how to use

💡 Insights Updates​

Enhanced User Experience in Insights​

We’ve implemented several UX improvements to provide a smoother, more intuitive experience for accessing and analyzing chat data and insights within Insights.

  • Simplified Chat Access:

    • Opening a chat URL under Chat Transcripts > Data Explorer now redirects to the cloud platform instead of the app UI.
    • Conversation logs are now more accessible—chats open on the right side instead of a new page, making it easier to read and navigate.

  • Improved Table Join Experience: