Capture data through Studio & create personalised conversations

In a bot conversation, every bot session is mapped to a record in User 360. When building a bot using Studio, you can use Prompt nodes to capture User properties and store it in the User 360 table.

For complete details on how Studio-User 360 integration works see

• User record creation and unification via bot conversations.
• Storing user data via bot conversation.
• Creating personalised conversations using user data