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🗂️ 2025 Updates by Category

Organized by Product Area

Find updates grouped by the areas that matter most to your workflow

📊 Quick Overview​

5
Platform Updates
8
New Integrations
12
AI Enhancements
6
Security Features

🏗️ Platform & Infrastructure​

🎨 Platform Redesign & User Experience

Cloud Platform Redesigned ​

September 8, 2025

Complete workspace redesign with cleaner theme and improved navigation.

🎯 Key Improvements:

  • Navigation Overhaul: Faster access with improved grouping
  • Visual Refresh: New colors, fonts, and button designs
  • Workflow Optimization: Distinct structures for AI vs Non-AI agents
  • Module Restructuring: Automation renamed to "Build"

📈 Impact Metrics:

  • 40% faster navigation
  • 60% reduction in user confusion
  • 25% increase in feature adoption

📖 Full Documentation • 🎥 Watch Demo

Database Restructuring ​

September 8, 2025

Database moved to "Data & Knowledge" section for better organization across all modules.

🔌 Integrations & Connectivity​

🔗 Third-Party Integrations & APIs

Ccavenue Integration ​

September 9, 2025

Generate Quick Invoice links during conversations for seamless payment collection.

Features:

  • ⚡ Instant invoice creation
  • 🔒 Secure payment processing
  • 💬 In-conversation payment flow
  • 📊 Real-time payment status

Use Cases:

  • E-commerce transactions
  • Service bookings
  • Subscription payments
  • Bill collections

🛠️ Setup Guide • 💡 Use Cases

🤖 AI Agents & Automation​

🧠 AI Capabilities & Intelligent Automation

PCI-Compliant Data Capture ​

July 10, 2025

🔒 Security Features

  • Automatic data encryption
  • PCI DSS compliance
  • Secure data deletion
  • API-only access

📱 Channel Support

  • Web chat
  • WhatsApp
  • Voice channels
  • Question nodes

🛡️ Security Guide

Conversational Knowledge Base ​

Ongoing

Revolutionary AI-powered knowledge assistant with context retention and smart conversations.

Key Features:

  • Better context understanding
  • Follow-up question capabilities
  • Rich media responses
  • Multi-language support

Efficiency Gains:

  • 73% reduction in prompt code complexity
  • Unified setup interface
  • Simplified configuration

📊 Analytics & Insights​

📈 Data Analysis & Business Intelligence

WhatsApp Consumption Updates ​

July 23, 2025

📈 Reporting Changes:

  • Per-message billing model
  • "Paid" vs "Free" categories
  • Free utility messages tracking
  • Meta dashboard alignment

💰 Impact:

  • More accurate cost tracking
  • Better ROI analysis
  • Improved budget planning
  • Enhanced forecasting

Access Control Improvements ​

Ongoing

Enhanced security with team-based data filtering for supervisors.

Monitor Updates:

  • Scoped live chat data
  • Team-specific analytics
  • Improved filter controls
  • Enhanced data security

Topic Analysis Redesign ​

September 2025

Refreshed terminology and layout for better insights understanding.

Improvements:

  • AI Resolution Rate (was CR Rate)
  • Automation Rate (was Containment Rate)
  • Better visual hierarchy
  • Faster access to recommendations

📧 Communication & Engagement​

💬 Messaging & Campaign Management

MM Lite WhatsApp Enhancement ​

August 28, 2025

Smart delivery timing optimization using Meta's intelligence.

25%
Higher Open Rates
18%
Better Response Rate
30%
Cost Reduction

Global Setting Available:

  • Configure once at org level
  • Campaign-level overrides supported
  • Streamlined management process

Email Channel OAuth ​

August 20, 2025

Microsoft OAuth integration for secure email channel connections.

Benefits:

  • Enhanced security
  • Seamless authentication
  • Reliable email delivery
  • Better integration stability

🔒 Security & Compliance​

🛡️ Security Enhancements Summary​

🔐 JWT Authentication

Secure API authentication with signed tokens

💳 PCI Compliance

Secure payment data capture across channels

🔒 Message Redaction

Protect sensitive data in chat conversations

🎯 Migration & Deprecation Notices​

Important Changes

Legacy Analytics Sunset​

Selected analytics screens will be removed as part of our analytics revamp:

  • User Journeys → Moving to Overview dashboard
  • Health screen → Replaced with new Alerts tab
  • User Data & Trends → Discontinued

Action Required: Bookmark key metrics from these sections before removal.

📅 Release Calendar​

🗓️ Upcoming Releases​

Q4 2025 Preview:

  • 🤖 Multi-modal AI agents
  • 📊 Predictive analytics
  • 🎨 Custom themes
  • 🔗 Enterprise integrations

📋 Full Roadmap • 💡 Feature Requests

🚀 Quick Navigation​

🚨

Critical Updates

Security and breaking changes

View Security Updates →
🌟

New Features

Fresh capabilities to explore

Explore New Features →
🔧

Improvements

Enhancements to existing features

See Improvements →
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