Inbox
Inbox Overview
This video provides a comprehensive overview of the Inbox module. Discover how to navigate through the inbox interface and explore its various components and functionalities. Learn how to manage conversations, respond to customer queries, and access important information and tools within the inbox.
Inbox Features
This video showcases the powerful features of the inbox. Explore the diverse functionalities available to streamline your customer support workflow.
Inbox Admin Settings
Auto Translate Settings
In this video, you will learn how to configure auto-translate in the Inbox Admin settings. Auto-translate is a powerful feature that enables automatic translation of incoming messages, allowing you to communicate with customers in their preferred language. Watch the video to discover how to set up and customize the Auto-translate feature for enhanced multilingual support in your inbox.
Video Call Settings
This video showcases the configuration and utilization of the video calling feature for agents to engage in video chats with customers. Explore the step-by-step process of setting up and using video calls effectively to enhance customer interactions.
Offline Chat Settings
The video provides insights into the concept of offline chatting and how it is managed when enabled. Discover how offline chat tickets are handled, ensuring that customer queries and messages are not missed even when agents are unavailable.
Email Template Settings
The video showcases the configuration process of Email Templates within the INBOX Admin Settings. Learn how to create and customize email templates using HTML or plain text formats. Discover how agents can utilize these templates to send professional and consistent email messages to customers.
Inbox Agent Collaboration
The video showcases the functionality of Inbox Agent Collaboration, allowing agents to collaborate and work together on a single ticket. Learn how to enable and utilize the Collaboration feature to enhance teamwork and efficiency among agents.
Canned Responses Settings
his video provides a step-by-step guide on configuring Canned Responses in the Inbox Admin Settings. Learn how to create pre-defined responses that agents can use to quickly and efficiently handle common customer inquiries.
Agent escalation, handling and assistance
Automate Agent Actions
The video showcases how the platform's automation capabilities empower agents to streamline their tasks and increase productivity. It demonstrates how agents can automate repetitive actions and save their time and effort.
Inbox SLA Settings
The video provides a comprehensive walkthrough of how to configure and manage service level agreements (SLAs) within your inbox management system. It demonstrates step-by-step instructions on how to set response and resolution time targets, define escalation rules, and establish priority levels for incoming messages or tickets.
Knowledgebase Settings
The video offers a detailed overview of how to configure and utilize the knowledgeable settings within your inbox management system. It provides a step-by-step guide on how to set up and manage knowledge bases, create and organize articles, and establish search and tagging functionalities.