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Resize the custom app sidebar

What shipped​

Agents can now widen the Inbox right sidebar while a custom app is open. Before, custom apps always opened in a fixed 312px pane, which cramped wide apps.

Who it's for​

Agents who work with custom apps (CRM lookups, order details, internal tools) beside a chat or ticket.

How to use​

  1. Open a chat or ticket in Inbox.
  2. In the right sidebar, open a custom app.
  3. Drag the sidebar's left edge to the left to widen it. It grows from 312px up to 60% of the content area, so the conversation stays usable.
  4. To go back to the default width, double-click the edge.

The width is saved in your browser and kept after a reload. The sidebar can only be resized while an app is open. The app list keeps its normal width.