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Getting Started with Enterprise Integration

title: Integrations for Service Desk and Digital Workplace Automation sidebar_label: Getting started​

Introduction​

The Integration module in your Agentic AI platform enables the AI Agent to securely connect with enterprise systems such as ITSM, IAM, DEX, and endpoint management tools through API-based integrations.

These integrations allow the AI Agent to perform operational tasks, retrieve contextual data, and trigger automated actions across enterprise environments.

Each integration setup is modular, API-driven, and built to work seamlessly within enterprise ecosystems. For systems requiring endpoint-level operations, clients install a Workplace Self-Service Agent that acts as the execution layer, enabling remote troubleshooting, device management, and action orchestration.

Audience​

This documentation is intended for:

  • IT Administrators – managing integration setup and credentials
  • Automation Architects – designing workflows involving external systems
  • Platform Engineers – implementing API configurations and troubleshooting integrations