In this article, you will learn:

  1. What are Synonyms?
  2. How to use Synonyms?

1. Synonyms overview#


Synonyms are words that have the same or almost the same meaning as another word in the same language. For example:

  • Good: fine, excellent, great
  • Find: Seek, search, look for

The platform provides the ability to add multiple synonyms to newly created or existing bots. You can add the synonyms for a word or the set of words for the respective bot. When you enter a synonym in the bot, the bot understands the synonym and automatically converts it to the appropriate word.

1.1 Use case#

To understand how to use synonyms on the yellow platform, let us consider a bot that suggests birthday presents and lets you order a product of your choice. This bot must be trained in prior for intents that identify if the bot user is searching for greeting cards or other gifts. Utterances can be added to identify these intents accurately.

2. Add synonyms#


Prerequisites before adding Synonyms

  1. Create a bot.
  2. Create a flow for your use case with required intents with utterances.
  3. Train your intents.
  1. Open Studio > Train > Synonyms.
  2. Click +Add new synonyms.

  1. Add Synonym name and Synonyms. Click Add list item.


You can also add Abbreviations in the same manner.

2.1 Test the bot#

  • Open tools and check if your bot identifies the synonyms and abbreviations correctly.