What is a variable#

Variables are nothing but a way to store data that can vary/is not fixed.

These are the types of variables that can be used in the bot flow:

  • System variables
  • Custom variables
    • Journey variables
    • Global variables

Variable Data Type#

When variables are defined they need to be assigned a data type. The datatypes are :``

  • Number: To store numbers including floating-point numbers
  • String: To store alphanumeric texts
  • Object: This datatype is particularly useful to store database and API responses as well as results from date prompt
  • Array: This can be used to store a list of multiple values of different datatypes.

Let’s dive deeper into these variables.

System Variables#

This is a fixed set of variables. The variable names can not be altered and new variables can not be added to this category. Following system variables have been exposed on the platform for quick use: - {{{variables.var_name}}} notation is used to access system variables.

VariableData typeUse
sourcestringReturns the channel from which the message was sent.
senderstringReturns the sender ID. eg: mobile number for WhatsApp.
profileobjectReturns the user’s profile as an object
pageUrlstringReturns the page’s URL
sentimentobjectReturns the sentiment of the user message- positive, negative or neutral
sessionMessageLogUrlstringReturns a URL to the chat’s transcript
dateobjectReturns the current date and time

Custom Variables#

These are variables defined by bot builders. Custom variables are further subdivided into journey and global variables.

  • Journey Variable: It is accessible only within the journey it was created.
  • Global Variable: It is accessible across journeys and in API.

These variables store value only within a session.

Create a Variable#

Coming soon

Use Variables in a Node#


Different prompts return a response in different formats and datatype. You can refer to the table below to understand which variable datatype should be used with which prompt.

PromptVariable Datatype
Quick Repliesstring
Whatsapp Liststring


Action nodes provides response in various datatype. You can refer to the table below to understand which variable datatype should be used with which action node.

Action NodeVariable Datatype
APIobject, array, number, string
Database (search)array
Functionobject, array, number, string
Outbound Notificationobject, array, number, string
Notification Statusobject, array, number, string
Raise ticketobject, array, number, string
Modifierobject, array, number, string
Document Searchobject, array, number, string
Set Languageobject, array, number, string
Send OTPobject, array, number, string
Verify OTPobject, array, number, string
Paymentobject, array, number, string
Generate PDFobject, array, number, string

Storing in a variable#

For storing something in a variable, you get an option in each prompt and in action nodes where needed to store. Additionally, you can also use variables action node for this purpose.

Access a variable#

You can access a bor variable inside any node using this notation {{variables.variable_name}} or clicking on variables icon. So for the variable you just created above, you can access using {{variables.category}}


Journey and Global variables get expired after 48 hours of inactivity.

Advanced example#

Accessing variable fields and index in JSON object, array type stored in a variable.

Above was very simple, but often, in this example in API action node, the response you store is not a simple string or value.

Consider following response from a weather API

"coord": {
"lon": 77.2167,
"lat": 28.6667
"weather": [
"id": 761,
"main": "Dust",
"description": "dust",
"icon": "50d"
"base": "stations",
"main": {
"temp": 32.54,
"feels_like": 30.55,
"temp_min": 32,
"temp_max": 33,
"pressure": 1002,
"humidity": 21
"visibility": 3500,
"wind": {
"speed": 3.09,
"deg": 260,
"gust": 8.23
"clouds": {
"all": 0
"dt": 1617278187,
"sys": {
"type": 1,
"id": 9161,
"country": "IN",
"sunrise": 1617237667,
"sunset": 1617282517
"timezone": 19800,
"id": 1273294,
"name": "Delhi",
"cod": 200
  • To access any fields of this you can simply do {{variables.variable_name.field_name}} and this can go upto fields of fields.

For example: to access temp in above, {{variables.API_var.main.temp}} can be used.

  • You can also access array values using keys. To access weather description in above, you can see it's inside an array [ ] and is the first [0th index] value of array. {{}} will be used.