Chat Agent Activity Report

To learn how to generate Chat Agent Activity report, click here.

info

Only an admin can download reports.

SnoFieldDescriptionComments
1NameName of the agent
2Start timeTHe starting time of the corresponding status
3End timeThe ending time of the corresponding status
4Agent id-UID for agents. For internal purpose
5Active TypeAgent status - Available, Away, Busy
6DurationThe total time duration the agent remained in the corresponding status