Service Now

Scope of Integration#

Yellow.ai Integration with servicenow allows you to seamlessly connect your Servicenow instance with yellow.ai platform. Any customer who has a servicenow instance will be able to connect their instance with yellow.ai using OAuth. This connector will make sure you can do actions on Tickets(Incidents) and Requests. Using this integration you can create, update, close tickets, and requests.

Use Cases#

Following are the use-cases which are currently accommodated in the Integration:

Simple integration with Oauth#

Yellow.ai leverages OAuth 2.0 approach for integrating with client’s servicenow Instance. While integrating, yellow.ai navigates the user to the login page of ServiceNow, user has to login into his serviceNow instance and has to provide his consent.

Do actions with servicenow action nodes#

Using the action nodes you can create,update and close incidents and requests in your instance.

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Configuration#

Configuring the integration with servicenow is straightforward. Follow the steps defined below to start integrating :

Create an application#

Before going to oauth you have to create an application in your servicenow instance, the instructions are provided in the integration page. Follow them and fill out the details asked there which you got from the application.

Navigate to integrations tab#

Inside your project, navigate to the Integrations tab and from the left sidebar select ITSM. You will find serviceNow.

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Connect your servicenow account#

Click Connect with service now. After you click that, you will notice that you will be prompted to login to your servicenow instance.

Following the above steps will connect your servicenow instance with the yellow.ai platform.

Reference#

For more information about action nodes you use here, refer this doc